Privacy Policy
1. Introduction & General Terms
Hotto Potto Restaurant is committed to protecting your and your family's personal information when you are using Hotto Potto Restaurant services. We want our services to be safe and enjoyable for our customers. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:
- any Hotto Potto Restaurant website that links to this Privacy and Cookies Policy;
- social media or official Hotto Potto Restaurant content on other websites;
- mobile devices and other Applications (“Apps”)
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises.
In order to provide you with the full range of Hotto Potto Restaurant services, we sometimes need to collect information about you.
This Privacy and Cookies Policy explains the following:
- what information Hotto Potto Restaurant may collect about you;
- how Hotto Potto Restaurant will use information we collect about you;
- when Hotto Potto Restaurant may use your details to contact you;
- whether Hotto Potto Restaurant will disclose your details to anyone else;
- your choices regarding the personal information you provide to us;
- the use of cookies on Hotto Potto Restaurant websites and how you can reject cookies
Hotto Potto Restaurant is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").
Hotto Potto Restaurant websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
2. Who are we?
Hotto Potto Restaurant is a sichuan cuisine restaurant based in London, UK.
3. What information will Hotto Potto Restaurant collect about me?
When you participate in, access or sign up to any of Hotto Potto Restaurant’s products, services, activities or online content, such as ordering food online, newsletters, promotions, email or create an account using Hotto Potto Restaurant online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Hotto Potto Restaurant products and services (such as when you last visited our premises, what pages you visit on Hotto Potto Restaurant website and items you have “purchased” when signed in to your Hotto Potto Restaurant account).
If you are the parent or guardian of a child under 16, we may process limited personal data about you so you can give consent for the child to access some Hotto Potto Restaurant products or services. We may use your contact details to communicate with you about the child’s account or use of services.
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this, we will provide further information about why we are collecting your information and how we will use it.
Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow Hotto Potto Restaurant to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by Hotto Potto Restaurant.
Hotto Potto Restaurant collects information about how you use Hotto Potto Restaurant mobile or other Apps, Hotto Potto Restaurant websites or other Hotto Potto Restaurant content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.
For more information, please see section 15 of this policy, on Hotto Potto Restaurant’s use of cookies and similar technologies, and section 17, on information collected by Hotto Potto Restaurant when you use Hotto Potto Restaurant Apps on your mobile device.
4. How will Hotto Potto Restaurant use the information it collects about me?
Hotto Potto Restaurant will use your personal information for a number of purposes including the following:
- to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries
- to provide you with the most user-friendly online navigation experience
- for "service administration purposes", which means that Hotto Potto Restaurant may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your Hotto Potto Restaurant account has become dormant and to ask if you would like to use it again before we close it)
- where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation. Please email Hotto Potto Restaurant at info@hottopotto.co.uk to request more information.
- we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and where Hotto Potto Restaurant proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details
5. Your Hotto Potto Restaurant Account
If you have registered for a Hotto Potto Restaurant account this will also allow you to login to the Hotto Potto Restaurant website and apps. These services might will run by Hotto Potto Restaurant. To provide you with a seamless experience, it may be necessary to share your personal information between the organisations. We will only share what we need to in order to provide the service you are using – we will never routinely share all of the data we each hold about you. You might be asked to use your Hotto Potto Restaurant Account on other Hotto Potto Restaurant services to enable you to sign in and seamlessly enjoy Hotto Potto Restaurant services.
Your Hotto Potto Restaurant account will always be covered by the policies of this website. But, please be aware that additional policies may apply if your Hotto Potto Restaurant account is linked to another account.
6. When will Hotto Potto Restaurant contact me?
Hotto Potto Restaurant may contact you:
- in relation to any service, activity or online content you or your under-16-year-old child have signed up for, in order to ensure that Hotto Potto Restaurant can deliver the services, e.g. to verify your email when you sign up for a Hotto Potto Restaurant account, or to help you reset your password or to ask whether you agree to your child’s request for additional account permissions);
- in relation to any correspondence we receive from you or any comment or complaint you make about Hotto Potto Restaurant products or services;
- in relation to any personalised services you are using;
- in relation to any communication you have submitted to Hotto Potto Restaurant, e.g. on Hotto Potto Restaurant message boards or feedback forms or via text or voicemail message;
- to invite you to participate in surveys about Hotto Potto Restaurant services (participation is always voluntary);
- to update you on any material changes to Hotto Potto Restaurant policies and practices; and
- for marketing purposes, as set out in section 7
7. Will I be contacted for marketing purposes?
The Hotto Potto Restaurant will only send you marketing emails or contact you on Hotto Potto Restaurant platforms where you have agreed to this. We offer regular emails to let you know about Hotto Potto Restaurant products and services. From time to time we may also contact you to ask your views on issues affecting Hotto Potto Restaurant We may personalise the message content based upon any information you have provided to us and your use of Hotto Potto Restaurant products and services.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have a Hotto Potto Restaurant account and have used Hotto Potto Restaurant products and services. If you don’t want to be shown targeted advertising messages from the Hotto Potto Restaurant some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from Hotto Potto Restaurant including targeted advertising messages on third party sites you can visit Your Account in Using Hotto Potto Restaurant and disable personalization there.
8. Will Hotto Potto Restaurant share my personal information with anyone else?
We will keep your information within the Hotto Potto Restaurant except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.
Generally, we will use your information within Hotto Potto Restaurant and will only share it outside Hotto Potto Restaurant where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7. Sometimes Hotto Potto Restaurant uses third parties to process your information on our behalf, for example to provide services or analysis. Hotto Potto Restaurant requires these third parties to comply strictly with its instructions and Hotto Potto Restaurant requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way. In some cases, these third parties are located outside of the European Union.
We may share your personal information internally (i.e. with other Hotto Potto Restaurant divisions). Please see section 4 above for more details.
9. What if I am a user aged under 16?
If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to Hotto Potto Restaurant If you are under 16 and want to register for a Hotto Potto Restaurant account then you will need to provide your date of birth to make sure you can use the parts of Hotto Potto Restaurant Online that are meant for you and for younger visitors. If you are under 16 then we will need consent from your parent/guardian before you can use some of our services.
10. How long will Hotto Potto Restaurant keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Hotto Potto Restaurant If you delete your Hotto Potto Restaurant account then your personal information is deleted immediately, and the remaining information is anonymised for analytical purposes. For further information about deleting your Hotto Potto Restaurant account, please see section 11 below.
If you have not used your Hotto Potto Restaurant account in the last year then your account may be classed as dormant or may be deleted in line with this privacy policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.
11. Can I delete my data?
If the data we hold about you is not required for us to fulfil a legal obligation, you can delete your personal data by contacting us at info@hottopotto.co.uk and request it. We will process this request within 30 days.
12. Can I find out what personal information Hotto Potto Restaurant holds about me?
You have the right to request a copy of the personal information Hotto Potto Restaurant holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Should you have any questions please contact info@hottopotto.co.uk.
We will need two copies of forms of identification, which can be: Passport, Driving licence Birth certificate, Utility bill (from last 3 months) Current vehicle registration document Bank statement (from last 3 months) Rent book (from last 3 months).
13. Web browser cookies
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Hotto Potto Restaurant website. However, you can change your cookie settings at any time.
On Hotto Potto Restaurant websites, cookies record information about your online preferences and allow us to tailor our websites to your interests. During the course of any visit to a Hotto Potto Restaurant website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
b. How does Hotto Potto Restaurant use cookies?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your Hotto Potto Restaurant account and to provide a more personalised experience. Hotto Potto Restaurant uses this type of information to help improve the services it provides to its users. Certain areas of Hotto Potto Restaurant websites may use cookies for a specific reason - for example, to help an online game work effectively on your device.
c. Hotto Potto Restaurant Sharing Tools
You will also see embedded ‘share’ buttons on Hotto Potto Restaurant web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Hotto Potto Restaurant does not control the dissemination of these cookies. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Hotto Potto Restaurant website. However, you can change your cookie settings at any time.
d. Hotto Potto Restaurant cookies and how to reject cookies
Full information about how the Hotto Potto Restaurant uses cookies, and how to control what cookies are set on your device through the Hotto Potto Restaurant website, can be found on using Hotto Potto Restaurant.
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of Hotto Potto Restaurant services, and we might not be able to provide some features you have previously chosen to receive.
e. Other information collected from web browsers
Your web browser may also provide Hotto Potto Restaurant with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Hotto Potto Restaurant Online and this may be captured by performance cookies.
If you have any concerns about the way that we use cookies or respect your settings, then please contact us at info@hottopotto.co.uk
14. Changes to Hotto Potto Restaurant’s Privacy and Cookies Policy
This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to Hotto Potto Restaurant The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Hotto Potto Restaurant websites to submit personal information to Hotto Potto Restaurant. You can also delete your Hotto Potto Restaurant account at any time – please see section 12 for details. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
15. Contacting Hotto Potto Restaurant about this Privacy and Cookies Policy
If you any questions or comments about this Privacy and Cookies Policy please contact:
The Data Protection Officer
The Goodman's Field 9, Stable Walk E1 8ZF
info@hottopotto.co.uk